The list of things that Dell did to deceive consumers is fairly long. To start, the company lured in customers by running attractive promotions offering no-interest or no-payment financing options, but then only approved a very small percentage of those who applied (only seven percent, according to the complaint submitted by Cuomo on behalf of New York residents, which is significantly lower than Dell's typical approval rate).
http://arstechnica.com/hardware/news/2008/05/judge-to-dell-dude-youre-defrauding-your-customers.ars
Cracking Dell's Code
Shifting market conditions, poor business decisions and lagging technology are creating fissures in the direct-sales giant--and creating opportunities for solution providers
By Ed Scannell, VARBusiness
VARBusiness, Thu. Jan. 05, 2006
From the January 09, 2006 VARBusiness Sailing in the wake of rivals' innovations and setting the market with low-cost products, Dell has made a fortune. But competitors and their channel partners are taking price out of the equation and beating Dell
by enhancing partner relationships, improving services and focusing on high-end solutions. The result: Dell's low-cost, direct model is hitting chop. "Dell has had a very focused strategy: Don't spend a lot on research and development, leverage the
work of others, and deliver cookie-cutter servers and desktops cheaply," says Gordon Haff, senior analyst with market researcher firm Illuminata. "That lined up well with the market when saving money was in. But IT managers have to consider more
than price now in making buying decisions." Dell declined several requests by VARBusiness to interview its executives for this report. But there's a bevy of data and expert observations that draw a bleak picture of Dell and, as a result, what
opportunities that opens for solution providers.
View full article at www.varbusiness.com Cracking Dell's Code
By
Robert Wright, VARBusiness
VARBusiness, Thu. Jan. 05, 2006
From the January 09, 2006 VARBusiness
Though it's not yet showing up in market share, Dell is now showing signs of vulnerability. That's partly due to the creative ways solution providers are learning to beat it in the market--and partly due to Dell's own foibles. Evidence of the latter can be found in its third-quarter earnings, which came up short because of slumping sales in the United States and the United Kingdom, and a $300 million charge because of defective motherboards for OptiPlex desktops.
...It's no secret that the Dell portfolio has had trouble scaling. The computer maker has abandoned its high-end technology strategies
Once the gold standard for customer service and support, Dell's reputation has taken several recent hits. Resellers say many of their customers that purchase Dell systems have complained about the company's call centers overseas, and even the technical skills and knowledge of Dell's domestic support staff. "They're certainly not happy with Dell's lack of on-site support," says Al Rosen, president of Bi-Tech Enterprises of New York.
View full article at www.varbusiness.com 8 Ways To Beat Dell
FYI: DELL acquires Alienware.
How does M-Tech compare the the "Major" brand name laptops? More info
Year 2001
Year 2002
Year 2003
gives M-TECH a
rating
Top 5 Laptop
Computer Systems
Laptop Magazine views M-Tech as one of their
favorite Tier Two laptop Vendors
Year 2009
reviews
and rates M-Tech Laptops as the "World's
Best Laptop" saying M-Tech
"boasts of such a high configuration that can put even
Alienware's to shame"
Are
you starting to notice a trend. M-Tech is slowly but surely
growing into a company that makes the best laptop computer
money can buy. No amount of advertsing can do that. Only a
true commitment to quality and our customers.
"Anyone can pick a top gaming notebook and say its the fastest in the world. However, you have to prove it or back it up....the real wildcard entry is M-TECH. They just have a philosophy of working with and using cutting-edge technology and firms to produce some superior gaming machines."