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We care about your business - Every notebook we sell is designed to meet and even exceed your expectations. We are not only dedicated to providing excellent products to you, but also to seeing that you enjoy the most advanced technology. With M-Tech's valuable warranty package, we guarantee that our each and every customer will be completely satisfied.
We provide:
30-Day Money Back Guarantee. (excluding resellers)
15-Day Money Back Guarantee. (for reseller only)
Lifetime Free Technical Support.
One-Year Premium Parts and Labor Warranty.
One-Year Standard Parts and Labor Warranty.
Additional 2-Year M-TECH Extended Warranty.
Warranty for Individual Accessories, Spare Parts and Services. 
Warranty for Third-Party Software and Peripherals.
 
30-Day Money
Back Guarantee:
 
IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED with your M-TECH product, you may return it within 30 days after its original purchase for a  refund of your minus a 15% Restocking Fee will be applied. M-TECH will not refund the costs of opened software, nor will M-TECH refund shipping costs. All returns require use of a Returned Material Authorization (RMA) number, which must appear on all communication about the returned item and on the outside of the shipping packaging.

Please note: Individual accessories/peripherals, spare parts, services and third party software are not covered here.
15-Day Money
Back Guarantee
(for reseller only)
IF FOR ANY REASON WHATSOEVER YOU SHOULD FAIL TO BE SATISFIED with your M-TECH product, you may return it within 15 days after its original purchase for a  refund of your minus a 15% Restocking Fee will be applied. Your merchandise is non-refundable after 30 days. M-TECH will not refund the costs of opened software, nor will M-TECH refund shipping costs. All returns require use of a Returned Material Authorization (RMA) number, which must appear on all communication about the returned item and on the outside of the shipping packaging.

Please note: Individual accessories/peripherals, spare parts, services and third party software are not covered here.
Lifetime Free Technical Support
 
M-TECH WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a M-TECH product for as long as the original purchaser continues to possess the product. All "Third-Party" software and peripherals are supported by original manufacturer.
One-Year Premium Parts and Labor Warranty

1. Definition of Terms

As used in this warranty policy, Product means any hardware manufactured for or by M-TECH bearing the M-TECH trademark, trade name, or logo that is purchased directly from M-TECH or a M-TECH Authorized Reseller.

An Original Purchaser is any consumer that purchases and has possession of a Product directly from M-TECH or from a M-TECH Authorized Reseller.

An Authorized Reseller is any retail store that has an agreement to purchase Products direct from M-TECH on an ongoing basis for resale.

An End User is the ultimate consumer of the Product and constitutes anyone who owns and uses a M-TECH Product.

Date of Original Retail Purchase is the date the Original Purchaser bought the Product from M-TECH or an Authorized Reseller.

2. Scope of Warranty

M-TECH WARRANTS this M-TECH hardware Product against defects in merchandise and workmanship for a period of ONE (1) YEAR from the Date of Original Retail Purchase.

All warranty work and technical support will be done by M-Tech or one of its regional affiliates. M-Tech no longer uses third party warranty companies such as Phillips, Warrantec, Micro-Medics, etc.. We feel that only M-Tech can provide you with the very best service and no longer will we trust the care and quality of service to a paid provider.

a. Products Covered
This warranty applies only to hardware Products manufactured by or for M-TECH that can be identified by the "M-TECH" trademark, trade name, or logo affixed to them. M-TECH provides no warranty whatsoever for any software provided with its Products; such software is warranted separately by their manufacturers. M-TECH does not warrant any products that are not M-TECH Products. This warranty does not apply if the Product has been damaged by accident, abuse, misuse, or misapplication; if the Product has been modified without the written permission of M-TECH; or if any M-TECH serial number has been removed or defaced.

b. Service Procedures
If you discover a defect, M-TECH will, at its option, repair, replace or refund the purchase price of this Product minus 15%, provided you return it during the limited warranty period, and provided you obtain a Return Merchandise Authorization (RMA) number prior to shipping your defective Product. The RMA number must appear plainly on the outside of the shipping packaging. RMA numbers can be obtained by calling or writing M-TECH at the address and phone numbers printed on this certificate. For each Product returned for warranty service, please attach your name, address, telephone number, RMA number, and a copy of your bill of sale bearing the appropriate M-TECH serial numbers as proof of Date of Original Retail Purchase.

It is your responsibility to complete a backup of all existing data and programs on M-TECH Products prior to returning the Product to M-TECH for repair under this warranty. M-TECH WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS.

M-TECH will pay for UPS three-day shipping (or UPS ground shipping for addresses near Los Angeles, CA) both ways for returned products. THIS APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). OTHERWISE, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT. M-Tech does not pay for returned product shipping if the customer has opted out of this option as time of purchase or is in a situation mentioned above that the three day shipping cannot be honored.

FOR END USERS WITH A FPO OR APO ADDRESS, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU BY UNITED STATES POSTAL SERVICE.

M-TECH RESERVES THE RIGHT TO REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM IS NOT COVERED BY THIS LIMITED PARTS AND LABOR WARRANTY.

 

c. Lifetime Free Technical Support
M-TECH WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a M-TECH Product for as long as the Original Purchaser continues to possess the Product. All "Third-Party" software and peripherals are not covered by this Lifetime Free Technical Support. They are supported by their original manufacturers.

3. M-Tech's Limited Warranty Obligations are Limited to the Terms Set Forth Below:
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. M-TECH SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO M-TECH DEALER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.

M-TECH IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH M-TECH PRODUCTS.

Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from state to state.

4. Governing Law
This limited warranty policy shall be governed by and construed in accordance with the laws of the State of California. Any litigation under this agreement shall be resolved in the trial courts of Los Angeles County, State of California, which shall have exclusive jurisdiction on this matter.
 

Lifetime Free Technical Support
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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