1. Definition of Terms
As used in this warranty policy,
Product means any hardware manufactured for or by
M-TECH bearing the M-TECH trademark, trade name, or
logo that is purchased directly from M-TECH or a M-TECH Authorized
An Original Purchaser
is any consumer that purchases and has possession of a Product
directly from M-TECH or from a M-TECH Authorized Reseller.
An Authorized Reseller
is any retail store that has an agreement to purchase Products direct
from M-TECH on an ongoing basis for resale.
An End User is the
ultimate consumer of the Product and constitutes anyone who owns and
uses a M-TECH Product.
Date of Original Retail
Purchase is the date the Original Purchaser bought the
Product from M-TECH or an Authorized Reseller.
2. Scope of Warranty
this M-TECH hardware Product against defects in merchandise and
workmanship for a period of ONE (1) YEAR from the Date of Original
All warranty work and technical
support will be done by M-Tech or one of its regional affiliates.
M-Tech no longer uses third party warranty companies such as Phillips,
Warrantec, Micro-Medics, etc.. We feel that only M-Tech can provide
you with the very best service and no longer will we trust the care
and quality of service to a paid provider.
a. Products Covered
This warranty applies only to hardware Products manufactured by or for
M-TECH that can be identified by the "M-TECH" trademark, trade name,
or logo affixed to them. M-TECH provides no warranty whatsoever for
any software provided with its Products; such software is warranted
separately by their manufacturers. M-TECH does not warrant any
products that are not M-TECH Products. This warranty does not apply if
the Product has been damaged by accident, abuse, misuse, or
misapplication; if the Product has been modified without the written
permission of M-TECH; or if any M-TECH serial number has been removed
b. Service Procedures
If you discover a defect, M-TECH will, at its option, repair,
replace or refund the purchase price of this Product minus 15%,
provided you return it during the limited warranty period, and
provided you obtain a Return Merchandise Authorization (RMA) number
prior to shipping your defective Product. The RMA number must appear
plainly on the outside of the shipping packaging. RMA numbers can be
obtained by calling or writing M-TECH at the address and phone numbers
printed on this certificate. For each Product returned for warranty
service, please attach your name, address, telephone number, RMA
number, and a copy of your bill of sale bearing the appropriate M-TECH
serial numbers as proof of Date of Original Retail Purchase.
It is your responsibility to
complete a backup of all existing data and programs on M-TECH Products
prior to returning the Product to M-TECH for repair under this
warranty. M-TECH WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA
M-TECH will pay for UPS three-day
shipping (or UPS ground shipping for addresses near Los Angeles, CA)
both ways for returned products. THIS APPLIES TO END USERS IN THE
CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO,
ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). OTHERWISE, YOU
ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE
WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT. M-Tech does not pay
for returned product shipping if the customer has opted out of this
option as time of purchase or is in a situation mentioned above that
the three day shipping cannot be honored.
FOR END USERS WITH A FPO OR APO
ADDRESS, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR
FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU BY UNITED STATES
M-TECH RESERVES THE RIGHT TO
REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM
IS NOT COVERED BY THIS LIMITED PARTS AND LABOR WARRANTY.
c. Lifetime Free Technical
M-TECH WILL PROVIDE telephone or email technical assistance
to the ORIGINAL PURCHASER of a M-TECH Product for as long as the
Original Purchaser continues to possess the Product. All "Third-Party"
software and peripherals are not covered by this Lifetime Free
Technical Support. They are supported by their original manufacturers.
3. M-Tech's Limited
Warranty Obligations are Limited to the Terms Set Forth Below:
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND
IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED.
M-TECH SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES,
INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. NO M-TECH DEALER, AGENT, OR EMPLOYEE
IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS
M-TECH IS NOT RESPONSIBLE FOR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY
BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT
LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT
OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING,
OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH M-TECH
Some states do not allow the
exclusion or limitation of incidental or consequential damages or
exclusions of implied warranties, so the above limitations or
exclusions may not apply to you. This warranty gives you specific
rights, and you may also have other rights that vary from state to
4. Governing Law
This limited warranty policy shall
be governed by and construed in accordance with the laws of the State
of California. Any litigation under this agreement shall be resolved
in the trial courts of Los Angeles County, State of California, which
shall have exclusive jurisdiction on this matter.